Privacy Policy

Clarke House Creative ("Clarke House," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit clarkehousecreative.com, watch media on the site, or contact us, and how we use and share that information.

Information you provide

You may give us information when you submit a contact or project inquiry. Depending on the form, this may include:

• Your name
• Work email address
• Organization name
• Website address
• A description of your project or business needs
• Project type
• Desired timing
• Budget range
• Whether the need is a one-time project or an ongoing partnership
• Any other information you choose to include in a message

Please do not submit sensitive personal information through our forms.

Information collected automatically

When you use the site, we and the service providers that support it may automatically receive technical and usage information. This may include:

• Internet Protocol (IP) address
• Browser, device, and operating system information
• Pages viewed, links clicked, and referring pages
• Date, time, and approximate location derived from an IP address
• Site performance, error, and security information
• Video plays, pauses, completion, and other media engagement events

This information helps us operate the site, understand how it is used, improve our content and marketing, and protect the site from misuse.

Cookies and analytics

We may use cookies and similar technologies to remember preferences, measure site traffic, understand which content is useful, and maintain security.

We plan to use Google Analytics 4 to measure website activity. Google Analytics may set first-party cookies and receive information such as page activity, device data, and IP-derived location. Where required, analytics will be controlled through an appropriate consent mechanism. You can also use browser settings or available Google controls to limit cookies and analytics.

Learn more in Google's Privacy Policy and Google Analytics data practices.

Video and media services

The site may include video hosted by Wistia or YouTube.

Wistia may receive technical information and information about how you interact with a video, such as plays, pauses, rewinds, and completion. Where practical, we will use Wistia's privacy mode to anonymize IP addresses and disable session tracking unless a visitor has provided any consent that is required for additional measurement. Learn more in Wistia's Privacy Policy.

YouTube may receive information when its player loads or when you interact with an embedded video. We plan to use YouTube's privacy-enhanced embed mode where practical. Learn more in Google's Privacy Policy and the YouTube Terms of Service.

Forms, hosting, and spam prevention

The site is hosted and operated using Webflow. Webflow may process form submissions and technical site data on our behalf. We are responsible for determining how information submitted through this site is used. Learn more in Webflow's Privacy Policy.

We may use Cloudflare Turnstile or a similar service to distinguish legitimate visitors from automated abuse. Turnstile evaluates browser and interaction signals needed to provide its security service. Learn more in Cloudflare's Privacy Policy.

How we use information

We may use information to:

• Respond to inquiries and assess whether a project may be a good fit
• Prepare proposals, communicate about work, and provide requested services
• Operate, maintain, secure, and troubleshoot the site
• Measure the performance of our website, videos, and marketing
• Improve our services, content, and visitor experience
• Maintain business records and enforce our agreements
• Comply with legal obligations and protect our rights or the rights of others

How we share information

We may share information with vendors that help us host and operate the site, deliver video, process forms, prevent fraud or spam, measure site activity, manage communications, or provide professional services. These providers may include Webflow, Wistia, Google, YouTube, Cloudflare, and other vendors we add as our systems change.

We may also disclose information:

• When required by law, legal process, or a valid government request
• To investigate or prevent fraud, security incidents, or misuse
• To protect our rights, property, safety, clients, or the public
• In connection with a merger, sale, financing, reorganization, or transfer of all or part of the business
• With your direction or consent

We do not sell personal information for money. Some privacy laws define "sale" or "sharing" more broadly than an exchange for money. If our practices change in a way that creates additional rights, we will provide the notices and choices required by applicable law.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods may vary based on the type of information and the context in which it was collected.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.

Your choices and privacy rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses. You may also withdraw consent where consent is the basis for processing.

To make a privacy request, email raleigh@clarkehousecreative.com. Please describe your request and the information involved. We may need to verify your identity before completing a request. We will respond as required by applicable law.

You can manage many cookies through your browser settings. Blocking some technologies may affect how the site or embedded media works.

Children's privacy

This site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the site, please contact us so we can review and delete it as appropriate.

Third-party links

The site may link to websites or services that we do not control. Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this Privacy Policy as our site, services, or legal obligations change. We will post the revised policy on this page and update the effective date. Material changes may be communicated in another reasonable way when required.

Contact us

For questions or privacy requests, contact:

Clarke House Creative
Rochester, New York
raleigh@clarkehousecreative.com